krakriya Responsible Gaming — your safety is our priority
krakriya believes gaming should be a source of enjoyment, not a burden. Our responsible gaming tools and guidelines help you play with awareness and control.
Core Principles of Responsible Gaming
Age Verification (21+)
Registration and gaming on krakriya are permitted only for those aged 21 and above. Age is verified at registration, and accounts belonging to underage users are cancelled immediately. Parents are encouraged to monitor their children's device usage.
Setting Deposit Limits
You can set a daily, weekly, or monthly deposit limit from your account settings. Once set, the limit takes effect immediately, but a 24-hour waiting period applies when increasing a limit.
Time Limit Feature
Use the session time-out feature to be logged out automatically after a set period. We also send you reminders to take regular breaks so gaming sessions do not run too long.
Self-Exclusion
If you want to take a break from gaming — short-term or long-term — you can apply for self-exclusion. Options of 30 days, 6 months, or permanent exclusion are available. During this time your account will be completely inactive.
Loss Limits and Bet Limits
To keep losses in check, you can set a daily or weekly loss limit. Once this limit is reached, no further bets can be placed, protecting you from larger financial losses.
Awareness and Support
krakriya is committed to raising awareness about gaming addiction. Our support team is always ready to offer advice and assistance on gaming issues in Bengali through 24/7 live chat.
Our Protective Tools
krakriya believes every player should have control over their gaming experience. The tools below help you play responsibly and in a healthy way.
Deposit Limit
From your account settings, you decide how much you can deposit. Three options are available: daily, weekly, and monthly. Lowering a limit is immediate; a 24-hour cooling-off period applies when increasing one.
Session Time-Out
Set an automatic logout after 15 minutes, 30 minutes, 1 hour, or 2 hours. This is effective for managing the habit of long sessions.
Loss Limit
Gaming stops automatically once a set loss amount is reached. This limit protects you from large losses in a single session.
Cooling-Off Period
If you feel you need a short break, you can temporarily close your account for 1 to 30 days. During this time no login or betting is possible.
Self-Exclusion
For long-term issues, apply for permanent or extended self-exclusion. Contact us via live chat or at [email protected] and our team will complete the process within 24 hours.
Expert Support
If you have any concerns about gaming, our Bengali-speaking support team is available 24/7 via live chat. Everything you share will be kept completely confidential.
Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone you know, seek help promptly:
- A tendency to repeatedly place larger bets to recover losses
- Hiding gaming activity from family or friends
- Continuing to game while skipping meals, sleep, or work
- Being unable to stop gaming or feeling restless when not playing
- Taking on debt or spending savings because of gaming
- Feeling stress, anxiety, or depression related to gaming
- Spending more time or money than originally planned
Golden Rules of Responsible Gaming
- Set a budget before you play and stick to it strictly
- See gaming as entertainment, not as a way to earn money
- Never use money needed for daily expenses on bets
- Avoid gaming when you are angry, depressed, or under the influence of alcohol
- Take regular breaks and spend time with family and friends
- Do not place extra bets trying to recover losses
- Be prepared to lose what you deposit — a bonus or a win is a good outcome, but do not be discouraged if it does not come
Protection of Minors
krakriya places the highest priority on protecting minors from gaming. The minimum age to access our platform is 21. Age verification is mandatory at registration, and any suspicious account is investigated immediately.
A message to parents: use parental control software on devices your children use. Keep passwords and payment information secure, and have open conversations with your children about online gaming.
If you believe a minor has used or attempted to use your account, notify us immediately at [email protected]. We will take prompt action.
For those aged 21 and above only. No account is activated without age verification.
Support and Contact
24/7 Live Chat
Speak directly in Bengali with our trained support team. Any time of day or night — for gaming concerns, account blocks, or self-exclusion.
Email Support
For confidential contact, email us at: [email protected]. We respond promptly and keep your information completely safe.
Confidentiality Guarantee
Any discussion related to responsible gaming is completely confidential. Your information is never shared with any third party.
Frequently Asked Questions
Play Mindfully on krakriya
Gaming should be enjoyable. Use our tools, respect your limits, and reach out to us whenever you need.