krakriya Privacy Policy
This policy ensures complete transparency about how your personal information is collected, used, and kept secure on the krakriya platform.
Purpose of This Policy
krakriya ("we", "us", or "the platform") is committed to creating a safe and trustworthy environment for online gaming users in Bangladesh. This privacy policy explains what information we collect when you use the krakriya website (krakriya.cam), create an account, or use any of our services — why we collect it, how we store it, and what your rights are.
Please read this policy carefully. By using krakriya's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with anything, please contact our support team or stop using the platform.
What Information We Collect
krakriya collects your information in several ways. The categories are described in detail below:
1.1 Registration and Account Information
Information you provide when opening an account includes:
- Full name
- Date of birth (for age verification — only for users 21 and above)
- Email address
- Mobile number
- Preferred payment method
- Username and password
1.2 Financial Information
Information required for deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal amounts
1.3 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Page visit history and click data
- Gaming history and preferences
1.4 Verification Information (KYC)
Sometimes required for identity verification:
- National ID (NID) number
- Copy of passport or driving licence
- Recent photo or selfie
- Proof of address document
How We Use Your Information
krakriya uses collected information only for the purposes listed below. We never use your information unnecessarily and we do not sell it to third parties.
Service Operations
Your information is used to create accounts, verify logins, process payments, and manage gaming sessions. This is the core foundation of our service.
Security and Fraud Prevention
Your information is analysed to prevent unauthorised access, suspicious transactions, and account hacking. This helps protect your money and data.
Meeting Legal Obligations
Information is used for age verification (21+), identity confirmation, and maintaining records of financial transactions as required by applicable laws and regulations.
Support and Communication
Your contact information is used to resolve account-related issues, respond to payment queries, and send important notifications.
Service Improvement
By analysing user behaviour and preferences, we continuously improve game selection, payment options, and the overall platform experience.
Responsible Gaming
Your gaming history is monitored to identify signs of excessive gambling risk, send timely alerts, and activate self-exclusion features.
Data Storage and Security
To ensure the security of your personal information, krakriya applies industry-standard technical and administrative measures. Our security framework is as follows:
Technical Security
- SSL/TLS encryption is used for all data transfers
- Data stored on servers is protected with AES-256 encryption
- Regular security audits and vulnerability assessments are conducted
- Two-factor authentication (2FA) is available
- Firewalls and intrusion detection systems are active
Data Retention Period
We keep your information only for as long as necessary:
- Active account data — for as long as the account remains open
- Transaction records — for the period required by legal obligations
- After account closure — necessary information is retained for the specified period
- Cookie and session data — automatically deleted after the session ends
Important Notice
No transmission or storage of data over the internet is completely secure. We make every effort, but no system can guarantee 100% security. Keep your password confidential and notify our support team immediately if you notice any suspicious activity.
Sharing Information with Third Parties
krakriya never sells your personal information. However, in certain specific situations we may need to share information with our trusted service providers:
Payment Processing Partners
Limited financial information is shared with bKash, Nagad, Rocket, Upay, and banking services to complete transactions. Each of these partners follows their own strict privacy policy.
Legal Authorities
We are legally obliged to provide relevant information in response to court orders, government directives, or valid requests from law enforcement agencies. In such cases we provide only the information that is required.
Technology Service Providers
The minimum necessary information is shared with selected partners for server hosting, data analytics, and cybersecurity services. All of them operate under strict confidentiality agreements.
With Your Consent
For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information. You may withdraw that consent at any time.
Cookies and Tracking Technology
krakriya uses cookies to improve your experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are needed to maintain login sessions, ensure security, and complete payment processes. These cookies cannot be disabled.
Functional Cookies
Used to remember your preferences (language, theme, etc.) and save information from previous sessions. They provide a personalised experience.
Analytics Cookies
User behaviour is analysed to understand which parts of the platform are used most. This information is processed in aggregate — no individual is identified.
Cookie Controls
You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the platform. The method for controlling cookies varies by browser.
Your Rights
krakriya believes you should have full control over your own information. You have the following rights:
Right to Know
You have the right to know what information we have collected about you and for what purpose it is being used. We will provide complete information upon request.
Right to Correction
If your account contains incorrect or outdated information, you can have it corrected. This can be done through account settings or via the support team.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. During this time we will only store the information, not process it.
Right to Data Portability
You may request your information in a structured, machine-readable format. You can keep this data yourself or use it with another service.
Right to Object
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. We will review your objection upon receipt.
To exercise any of the above rights, contact our support team. We will review your request and respond within a reasonable time.
Protection of Minors
Prohibited for Those Under 21
krakriya's services are only for individuals aged 21 or above. We do not intentionally collect information from anyone under the age of 21. Age verification during registration is mandatory.
If we become aware that information about a minor has been collected, we will immediately close that account and delete all associated data. If you believe a minor is using this platform, please notify us without delay.
Changes to the Privacy Policy
krakriya may update this privacy policy from time to time. The policy may be revised in response to changes in applicable law, service improvements, or security enhancements.
Change Notification
For significant changes, we will send a notification to your registered email and display a clear notice on the platform. For minor changes, the "Last Updated" date at the top of the page will be updated.
Your Consent
Continued use of the platform after a policy change will be considered your consent to the new policy. If you do not agree to the updated policy, contact our support team to close your account.
Privacy Contact
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support team is always ready to help.
Contact the krakriya Privacy Team
Chat with our team 24/7 via live chat in Bengali.
[email protected]
Round-the-clock service available (BST)
When sending a complaint or request related to your data security, please include your account number or registered email so we can assist you quickly.
Declaration of Consent
By creating an account on krakriya.cam or using the platform, you confirm that you are at least 21 years of age and that you have fully read and understood this privacy policy. You agree that your information will be processed in accordance with this policy.
The Bengali version of this policy is final and binding. In the event of any dispute, the interpretation of this policy shall be determined at the discretion of the krakriya authority.